---
title: "Restore your purchase"
description: "Get Dion Pro back after reinstalling, switching devices, or seeing the free tier by mistake."
language: "en"
last_updated: "2026-07-19"
canonical_url: "https://getdion.app/support/troubleshooting/restore-your-purchase"
---

# Restore your purchase

Your Pro purchase is tied to your **Apple ID**, not to a device or install. If the app shows the free tier when it shouldn't, restore it:

## Restore on iPhone, iPad, or Apple TV

1. Open the upgrade screen (**Settings → Dion Pro**).
2. Tap **Restore Purchases**.
3. On success you'll see "Subscription Restored — Welcome back to Dion Pro."

## Restore on Mac

**Settings** shows a **Restore Purchases** button directly in the subscription section.

## If it says "No Subscription Found"

- Make sure the device is signed in with the **same Apple ID you used to purchase** — that's the most common cause, especially on shared Apple TVs or family devices.
- If you got Pro through **Family Sharing**, the purchase must have sharing enabled on the organizer's side, and both accounts must be in the same family group.
- Check that the subscription is actually active in your Apple ID's subscription list (App Store → your profile → Subscriptions).

## Managing an active subscription

Once Pro is active, **Settings → Manage** opens the subscription center where you can review your plan. Billing itself — plan changes, cancellation, refunds — is handled by Apple through your App Store account.

Still stuck? [Contact us](/support/troubleshooting/get-help-and-report-a-problem) and include the email of the Apple ID you purchased with.