---
title: "Source won't connect"
description: "Fix connection and sign-in errors when adding or using a source."
language: "en"
last_updated: "2026-07-28"
canonical_url: "https://getdion.app/support/troubleshooting/source-wont-connect"
---

# Source won't connect

## M3U and Xtream

- Dion validates credentials when you add the source, so an error at add-time means the details are wrong or the server is unreachable — re-paste the URL, username, and password exactly as your provider sent them.
- If a working source stops connecting, your provider may have rotated the server URL or your plan expired. Update the address via **Edit Details**, and check **Server Info** (Xtream) for status and expiry.
- Pasting an M3U link that contains `get.php?username=…` switches the form to Xtream automatically — that's expected and preferable.

## Plex

- **"No Plex servers found on this account"** — the account you signed in with has no reachable servers. Verify the server is online and that it's shared with that account (or sign in with the owner account).
- Sign-in happens in the browser (or via **plex.tv/link** on Apple TV) and Dion picks up the approval automatically — if it hangs on "Waiting for approval", complete the browser step and return to the app.
- For a source that stopped working after a password change, open it in **Settings → Sources** and tap **Reauthorize**.

## Jellyfin

- **"Could not reach a Jellyfin server at that address."** — check the URL and port (default `8096`, e.g. `http://192.168.1.50:8096`) and that you're on a network that can reach the server.
- **"Invalid credentials."** — use the same username and password that work in the Jellyfin web interface. Quick Connect codes are not supported.
- If you use different addresses at home and away, add both via **Manage URLs** on the source.

## Emby

- **"Could not reach an Emby server at that address."** — check the URL and port, and make sure your device can reach the server on the current network. Both local and public addresses work.
- **"Invalid credentials."** — use the same username and password that work in Emby's web interface.
- If you use different addresses at home and away, add both via **Manage URLs** on the source. See [connect Emby](/support/providers/connect-emby) for the complete setup.

## SMB and WebDAV

- SMB's default port is **445**; WebDAV servers with self-issued certificates need **Accept Self-Signed Certificates** enabled in the form's advanced options.
- Local servers require local-network permission — if nothing appears under **Available on Your Network**, check the system's Local Network privacy setting for Dion.
- On Mac, SMB/WebDAV sources are added from an iPhone or iPad — see [connect SMB or WebDAV](/support/providers/connect-smb-or-webdav).