Guide is empty or out of date
Updated
Work through these in order — each step fixes the most common cause first.
1. Force a refresh
In the Live tab, open the menu and tap Refresh EPG. Automatic syncs run on a cooldown of about six hours, so a manual refresh is the fastest way to rule out stale data.
2. Check your EPG sources
Open Settings → Sources, tap your live source, then Manage EPG:
- Xtream sources should show an automatic "XMLTV" entry. Check its Last updated time — if it never updates, your provider's guide feed may be down; ask them for a separate XMLTV URL and add it as a custom source.
- M3U sources rely on Dion matching your channels to its guide service. Channels with unusual names may not match — adding your provider's own XMLTV URL as a custom source fills those gaps. See add or fix EPG sources.
- A directory feed for your country is a quick fallback for major channels.
3. Programs shifted by a fixed amount
If everything is off by the same number of hours, edit the EPG source's Offset (steps of 30 minutes) until the guide matches what's actually on. This is a feed timezone problem, not a bug on your device.
4. Only some channels are empty
That's normal with name matching — those channels didn't match a guide feed. An XMLTV source from your provider (whose channel IDs match its own playlist) is the reliable fix.
Still stuck?
Send us a report from Settings → Report a Problem — see get help and report a problem — and mention which channels are affected.