Get help and report a problem
Updated
Report a problem from the app
The fastest way to get a bug fixed is the built-in reporter, ideally right after the problem happens:
- Open Settings → Report a Problem.
- Dion uploads a diagnostic report — a recent playback and log trace — and gives you a short code.
- A pre-filled email to [email protected] opens; describe what went wrong and send it with the code included.
Open Settings and use the diagnostics option to generate the report. You'll get a short code — quote it in an email to [email protected] from any device.
The code lets us find your exact report. Diagnostic reports contain recent playback and log traces, are used only to investigate your issue, and are deleted after 90 days.
Contact us
- Email: [email protected]
- Reddit: reddit.com/r/dionapp
- X: @trydion
When writing about a playback issue, include your device, the app version (Settings → Version), the source type (M3U, Xtream, Plex…), and a diagnostics code if you can — it usually saves a whole round-trip of questions.